Privacy Policy & Legal Disclaimer

Last updated: 27 May 2026

This document outlines the Privacy Policy and Legal Disclaimer for suzannang.com.au (referred to below as "we", "us", "our", or the "operator"). By using this website, you agree to the terms outlined below.

PART 1: LEGAL DISCLAIMER & LIMITATION OF LIABILITY

1. General Information Only The content, materials, and property listings on this website are provided for general information purposes only. They do not constitute financial, legal, taxation, or real estate investment advice. You should always seek independent professional advice tailored to your specific circumstances before making any property-related decisions.

2. No Warranties or Guarantees (As-Is Basis) While we make every effort to ensure the accuracy of the information presented, all content is provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied. We do not guarantee that the property descriptions, floor plans, dimensions, availability, or pricing are accurate, complete, reliable, or up to date. Information is subject to change at any time without notice.

3. User Due Diligence Users must conduct their own independent due diligence, investigations, and enquiries regarding any property or service featured on this website. We shall not be held responsible for any misrepresentations or omissions made by third parties, vendors, or developers.

4. Limitation of Liability To the maximum extent permitted by Australian law, we expressly disclaim all liability for any direct, indirect, incidental, consequential, special, or financial damages, loss of profits, or expenses incurred arising out of or in connection with:

• Your access to, reliance on, or use of this website and its content;
• Any inaccuracies, errors, or omissions in the property listings;
• Any failure of performance, system error, or technical interruption.

Under no circumstances shall the operator, Suzanna, or any associated agents be liable for any financial loss or legal claim arising from your use of this website.

5. Third-Party Links This website may contain links to external websites. We are not responsible for the content, accuracy, or privacy practices of these third-party sites, and any reliance on such links is entirely at your own risk.

PART 2: PRIVACY POLICY

We are committed to managing your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Personal Information We Collect We only collect information reasonably necessary for our business functions:

• Inquiry contact details: Name, email address, and phone number submitted via our forms.
• Inquiry content: Any messages or property references (listing_id) you submit.
• Technical metadata: The originating URL, timestamps, and a one-way hash of your IP address (used strictly for rate limiting; we do not store raw IP addresses).
• Analytics signals: If you consent via our cookie banner, we collect pseudonymous usage events using Google Analytics 4 with IP anonymisation enabled.

We do not collect sensitive information (as defined in the Privacy Act) through this website.

2. Why We Collect It

• To respond to your inquiries and communicate regarding property services.
• To maintain records for the legitimate operation of the real-estate practice.
• To detect and limit automated abuse (spam protection via Cloudflare Turnstile).
• To analyze site usage and improve content (only with your consent).

We will never sell your personal information. We do not use your information for unrelated direct marketing without separate consent.

3. Storage, Security, and Third Parties We implement industry-standard measures to protect your data, including HTTPS encryption and secure database storage (AWS, encrypted at rest). We only share information with essential service providers:

• AWS (Amazon Web Services): Hosting, storage, and email delivery.
• Cloudflare: Spam and abuse protection.
• Google Analytics 4: For consented usage analytics.
• Aether CRM (or successor): For securely managing your property inquiries.

4. Cookies Our website uses a consent cookie (suz_consent) to remember your analytics preferences. If you decline, no tracking scripts are loaded. You may change this preference at any time.

5. Access and Correction Under the APPs, you have the right to request access to or correction of your personal information, or to request deletion of your inquiry records. We may need to verify your identity before processing such requests.

6. Contact and Complaints If you have privacy concerns or believe there has been a breach of the APPs, please contact:

• Email: suzannang@pia.com.au
• Postal address: 2 Australia Avenue, Sydney Olympic Park NSW 2127

If you are unsatisfied with our response, you may escalate the complaint to the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.

Modifications: We reserve the right to amend this Privacy Policy & Legal Disclaimer at any time. Continued use of the website constitutes acceptance of the modified terms.